Write to support@your-domain.com. To get an answer fast, include:
- The link you tried (copy it exactly as you pasted it).
- Your device and browser, for example "iPhone 15, Safari" or "Windows 11, Chrome".
- What you expected and what happened instead — an error message or a screenshot helps a lot.
Before you write
Most problems are solved in a minute with our troubleshooting guide. The FAQ answers more than forty common questions, from where files are saved to video quality.
Copyright and takedowns
For takedown requests, follow the steps on our copyright page so we can act quickly. Valid notices are handled within 48 hours.
Security reports
Found a security problem on the site? Write to us with "Security" in the subject and describe the issue and how to reproduce it. Please do not test it in a way that affects other users. We thank every responsible report and fix confirmed issues quickly.
Business and API questions
We do not sell access to the download engine or offer an API today. If you run a school, library or newsroom and need help archiving your own published videos, write to us anyway — we are happy to point you to the right official tools, such as TikTok's data export.
Feedback and languages
SLMtik is available in more than thirty languages. If a translation sounds wrong, or you want your language added, tell us — native speakers help us most.
Press and partnerships
For press questions or partnerships, use the same address with "Press" or "Partnership" in the subject line.
What we cannot help with
We cannot recover private, deleted or expired posts, unlock accounts, or contact TikTok for you. For account problems, use the help centre inside the TikTok app: Profile → menu → Settings and privacy → Report a problem.
Common problems and where to look first
- "Not a full link": see how to copy a TikTok link.
- Video will not go into Photos on iPhone: see saving to the camera roll.
- Slideshow downloaded as video: choose Photos in the photo downloader.
- Story link stopped working: stories expire after 24 hours.
- Anything else: the 10 fixes guide solves most issues.
How to write a report we can fix fast
The best reports are short and specific. Paste the exact link, say which format you chose (Video, MP3, Photos, Story or Cover), and describe what you saw on screen. If you got an error message, copy its words. If the file downloaded but will not play, tell us the file size and which app you opened it with. With that, we can usually reproduce the problem on the same device within minutes and tell you whether it is a link issue, a browser setting or a bug on our side.
If many people report the same problem, we post the fix in the relevant guide, so it helps the next person too.
Response times
- Download problems: within two business days.
- Copyright notices: within 48 hours.
- Privacy requests: within 30 days, usually much sooner.
- Feedback and ideas: we read everything, and reply when we have a question.
Quick answers
Is there a phone number? No. Email lets us look at your link properly and keeps a record of the fix.
Do you offer paid support? No. SLMtik is free, and so is help.
Can I suggest a new tool? Yes. Many of our tools, like the subtitle and profile picture downloaders, started as reader requests.
Which languages can I write in? Any language SLMtik supports. We may answer in English if no native speaker is available that day.